![]() ![]() UPDATEABLE SOFTWARE Software can be upgraded during the life of the vehicle, so CUE will never become outdated. Future software updates ensure that CUE will remain as current tomorrow as it is today. TECHNOLOGY The technology behind CUE includes three separate computer cores, lightning-quick processing speeds and Bluetooth. Having said that, the real issue here is that Cadillac was advertising, on their webpage (and a large part of the reason I decided on Cadillac) I also agree that with older cars you wouldnt expect any updates without going aftermarket. TL:DR: The new Cadillac user experience isn't the old Cadillac User Experience even though it will be branded "CUE" on the splash screen for quite some time.While I agree it doesn't impact the driving experience - voice recognition is an absolute mess, the nav has told me to turn left/right while the screen is displaying the opposite, and overall responsiveness is embarrassing for tech that is only 2 years old. It seems not everyone on the various development teams were completely in-sync when it came to launch timing. Why? It has to do with model cycles and product planning. When pressed for how long we'll continue to see the "CUE" splash screen on cars with the next-generation Cadillac user experience, we were told, "years." So when a new Cadillac with the next-generation Cadillac user experience is turned on it will say "CUE" on the screen despite it not actually being CUE. It will simply take us time to re-brand and replace the CUE splash screen upon vehicle startup." We reached out to a Cadillac spokesman, who said, "CUE is dead and the 2017 CTS has the next-generation Cadillac user experience. With CUE dead and the 2017 Cadillac CTS the first car to launch the new infotainment system, I was quite surprised when I started a 2017 Cadillac CTS-V and saw "CUE" splash across the car's infotainment screen. Of course this is confusing as those three words are what CUE stood for, but Cadillac swears CUE is dead. Now Cadillac says it's killing CUE and launching its replacement, the next-generation Cadillac user experience. Move past the fact that CUE was straight confusing for those unfamiliar with it, the system itself would freeze up, go blank, and sometimes require the car to be turned off and locked just so the system could reset. The infotainment and climate systems were controlled completely by a touchscreen and touch-sensitive buttons. On paper it showed promise, but in reality it was a trainwreck. Back up the train a bit and you'll remember that the CUE infotainment system made its debut with the ATS for the 2013 model year, then spread across the lineup as vehicles were introduced or refreshed. ![]()
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